The Role

Do you want a career making a real difference to vulnerable Adults with complex needs?

Are you looking for an employer who invests in it their staff's development/ progression and guarantees to give you all the support to ensure you can do amazing every single day?

If so, then look no further.

We have an excellent opportunity for a Service Manager to join our incredible Supported Living Team across Leicestershire, based in our Leicester Head office, but covering the entire region alongside the Area Manager.

• Role: Service Manager
• Pay Rate: £35,000 - £40,000
• Contractual hours – 42 Hrs per week (Full Time)

Duties Include

• To work as part of and lead your team of Team Leaders and Senior Support Workers across the services, supporting with development and continuous improvements.
• To provide practical assistance and support to the People you support across the services to enable them to fulfil their maximum potential, live independently with dignity, promoting choices and ensuring daily fulfilment by incorporating person-specific activities.
• Working alongside the Area Manager, you are responsible and accountable for monitoring, maintaining, and providing the highest standards of personal support and service delivery, while promoting independence and choice to the people supported in the service.
• As a senior member of the team, you will always promote and lead good practice, doing all you can to make sure that the people you support, and your colleagues come to no harm and that the people you support are satisfied with the level of support they receive by acting as an exemplary role model.
• Ensure all services comply with CQC requirements and in line with the organisation's vision and values.
• Encourage and strive for positive relationships with commissioners, families, and other stakeholders and seek innovative ways to achieve this.
• To provide reports as required by the senior management team.
• Adapt and respond appropriately as the business grows.
• Set and communicate targets. Motivate/inspire the team to meet those targets, all with a view to ensuring continual improvement amongst the team.
• Carry out monthly appraisals, identifying training and development needs.
• Work closely with the referrals team to achieve high levels of occupancy and service update.
• Develop and implement quality management and continuous improvement systems.
• Deliver ad hoc projects within agreed specifications and support the implementation and development of these projects.

Person Specifications

• NVQ Level 5 in Leadership for Health and Social care services or equivalent qualification. (Desirable)
• Proven experience of working with people with complex needs, including learning disabilities, autism and/or mental health problems.
• Demonstrable success in building an effective team with an ability to motivate staff to succeed.
• Must have worked in a Senior Team Leader/Deputy Manager role for a minimum of 2 years, supporting Adults with complex needs
• Able to demonstrate a high level of interpersonal skills.
• Ability to communicate verbally and in writing in a manner that is clear and concise, fluent, and persuasive.
• Experience of new package management and service transitions.
• Proven ability to achieve targets, objectives, and deadlines.
• Excellent organisational and time management skills and ability to manage competing priorities.
• Working knowledge of the Mental Capacity Act, DOLS, Safeguarding and other relevant legislation.
• Remain calm under pressure and manage competing priorities.
• Ability to share the iBC vision and engender ownership in others.
• Full driving licence and access to own vehicle.

Benefits when working with IBC

• Competitive Salary
• Fully paid Comprehensive Training and induction programmes
• Career development and progression opportunities
• Funded Qualifications and career development
• Reward and Recognition schemes including Employee of the month with financial rewards.
• Casual Dress- non-uniform
• Paid Holidays (28 days Inc Bank Holidays

Who is IBC Healthcare and what do we do?

• IBC are a leading Health & Social care provider in the Midlands, providing support to 100s of individuals with learning disabilities, complex needs, autism & mental health needs.
• We hold contracts with over 20 Local Authorities & ICB'S and continue to build relationships with commissioners to develop bespoke care facilities.
• We exist with the purpose of supporting people with disabilities to live meaningful lives by providing quality support and access to mainstream activities and opportunities throughout our various services.
• We promise to ensure that people that choose to use our services are listened to, valued, and supported with all their goals and aspirations.
• As an employer, we invest heavily in the support structure to ensure day-to-day support is always given and that all staff members are equipped and trained to do the best they possibly can in their roles. We believe our staff do amazing every single day because they do!
• Our staff survey which has recently been conducted concluded that:
  • 97% of our entire workforce have recommended IBC Health Care as a great place to work.
  • 93% of our entire workforce are likely to remain within IBC for the next 3-5 years.

So, if you are looking for a role where you will get genuine job satisfaction, have the ability to do amazing every day whilst making a real difference to the lives of the people in our care, then please get in touch directly with Sally Goodyer. sally.goodyer@ibchealthcare.co.uk